Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, items must be unused, unopened, and in their original packaging, and in the same condition in which they were received. You’ll also need your receipt or proof of purchase.
To start a return, contact us at info@luxxlair.co. If your return is accepted, we’ll provide instructions on how and where to send your return. Items sent back without first requesting a return will not be accepted.
You can always contact us with return questions at info@luxxlair.co.
Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if your order arrives defective or damaged, or if you receive the wrong item. We’ll evaluate the issue and work to make it right.
Exceptions / non-returnable items
For hygiene and food-contact safety reasons, opened or used cups and lids cannot be returned. Items that have been removed from or opened from their original sealed packaging are not eligible for return unless they arrived damaged or defective.
Please contact us at info@luxxlair.co if you have questions about whether your order is eligible for return.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to return the eligible item you have and, once the return is accepted, place a separate order for the new item.
European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. Returned items must be unused and in their original packaging, and you’ll need your receipt or proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@luxxlair.co.